This picture right here is a burner from my new five-point cooker.
When it was installed, the fire produced by the burners was not right
It came out quite large and orange; and turned my pots black!
The first guy who came to fix it decoupled the whole cooker and spent three hours 'adjusting the setting' as he said
He re-coupled the cooker and we tested it. Alas, no difference, it still produced the same large, orange flames
He proceeded to decouple it once again. There was certainly no dinner that night!
And a second test revealed the exact same result, still no change!
Finally, we realised he had no clue what he was doing, simply a game of trial and error
Few days later, a second guy came to 'fix' the burner. Within 30 seconds of sighting the large, orange flames, he said 'oh it's the jets'
'Jets?' I asked looking perplexed
'The jets (the little gold ring in the picture) are for American cookers. We need to replace them with jets for Nigerian cookers. Not to worry ma'am, the extras will be in the cooker manual.'
True enough they were in the manual and it took him only 9 minutes to change out all five burners. He did not need to decouple the cooker, it was such a simple process. And all burners have been functioning perfectly since then!
Now to our lesson... first guy had no clue, spent many hours struggling unsuccessfully to fix this minor issue. Second guy knew exactly what the problem was and spent less than 10minutes resolving it. First guy simply did not know, and couldn't fix what he did not know.
Sometimes, we struggle at work, trying unsuccessfully to 'fix' what we don't know. Playing games of trial and error, hoping to hit luck at some point. When we could simply consult someone who knows and save ourselves the time and headache.
What is that thing you need some help with?
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